Support Center
Official help for Mira v1.0.0 (versionCode 4).
Direct support
Include your device model, Android version and steps to reproduce the problem. Never send passwords or payment-card details.
durcorps@gmail.comFrequently asked questions
My purchased content is missing. What should I do?
Make sure Google Play is using the same account that made the purchase. Use “Restore purchases” in the in-game store. If the issue remains, email support with the Google Play order number, but never send card or bank details.
How do I cancel a subscription?
Mira subscriptions are managed by Google Play. Open Payments & subscriptions in Google Play to view and cancel the subscription.
Why is Play Games unavailable?
In the current Mira build, Play Games is available only when the 18-or-older profile is selected. Also make sure Google Play Games/Play Services are up to date and the correct Google account is active.
Where are ad privacy options?
For 18+ profiles, privacy options may appear in Settings when required in your region. Child and teen profiles use age-restricted, G-rated non-personalized ad configuration.
How can I delete local data?
Use the local-data reset option in Mira Settings, or Android Settings → Apps → Mira → Storage → Clear data. See Data Deletion.
What Android version is required?
The current Android configuration supports API 26 (Android 8.0) and above, and the Google Play build targets API 36.
Useful details for a support request
- Mira version: 1.0.0 (code 4)
- Phone/tablet model and Android version
- The screen where the issue occurs
- Steps to reproduce
- Screenshot or error text, if available